Have questions about our research peptides? Browse our frequently asked questions to find answers related to products, orders, and technical support. If you still need assistance, I’m here to help.
Create win-win situation with customers
Q: How can you guarantee your quality?
A: Our factory owns mature production line . We can guarantee the stability and qualification of the raw materials. And ensure the safety and timely transportation.
Q: Can I get some samples?
A: Yes, we welcome sample order for you to test and check our quality. Send me your requirements of the product you need. We can provide sample free of charge, and the express cost is on you.
Q: How to confirm the Product Quality before placing orders?
A : You can get free samples from us or taking our previous COA Reports as reference.
Q : Which kind of payment terms do you accept?
A:We prefer USDT, Bitcoin payment terms. Other payment terms are flexible to be further discussed.
Q : Can you give me a discount price?
A: Yes. It depends on your order qty.
Q : How about your delivery? How long is your delivery time?
A: Prompt and reliable delivery by professional shipping lines. Generally, it takes 7 days after deposit or original LC.
Most frequent questions and answers
If a researcher receives damaged vials, they must report the issue immediately upon delivery and provide clear photographic evidence of the damaged items as proof. Once the damage is verified, we will arrange for a reshipment of the affected vials.
Yes, you can absolutely modify your order. Simply email us your requested changes. Our team typically responds within 1–2 hours, and we will adjust your order accordingly.
Yes, we provide tracking information once your order has been shipped. This allows researchers to monitor the real-time delivery status of their package.
If you receive an incorrect product, please contact us immediately and send clear pictures of the item received. After verification, we will either reship the correct products or issue a refund.
In most cases, we may request that the incorrect items be returned. If so, we will cover the return shipping costs to ensure a smooth resolution process.
Yes, all our products are sold strictly for research purposes only and are not intended for human consumption.
Yes, all orders are shipped in discreet packaging to ensure privacy. The outer packaging does not reveal the contents or product details.
Shipping typically takes 7 business days. However, in some cases, due to uncontrollable circumstances such as carrier delays or logistics issues, delivery may take longer than 7 days.
Once we receive your payment, we will process your order within 1 to 2 hours. After your order has been processed, you will receive an automated email confirming that your order has been successfully received and is being handled.
If you have completed your payment but have not received an order confirmation email within a reasonable time, please contact us and send a screenshot of your transaction. Our finance team will verify the payment, and we will promptly process your order.
We typically respond to all emails within 1 to 2 hours.
Yes, we do offer Local and international shipping.